Getting started
TeachFORGE.ai
Getting started / Cannot sign in
When you cannot sign in
Every message the sign-in page can show, what each one means, and the one thing to do about it.
Read the message. It usually says exactly what is wrong.
The messages
| Message | What it means and what to do |
|---|---|
| The email or password you entered is incorrect | One of the two is wrong. Check the email for a typing mistake first, then reset the password. |
| Your email address is not confirmed yet | You have not opened the confirmation email yet. Find it — look in spam too — and press Confirm email address, then sign in. If you cannot find it, press Send the link again under the message. |
| Too many sign-in attempts | Several wrong tries in a short time pause sign-in for a while. The message says when to try again; wait until then rather than trying more. |
| Your account has been deactivated | The account has been switched off. Write to us; the message gives the address. |
| This account is scheduled for deletion and cannot be used | You, or someone with access to your account, asked for it to be deleted. If that was a mistake, write to us at once. |
| We encountered a problem processing your login | Something went wrong on our side. Wait a few moments and try again. |
| Your session has expired | You were signed in for a long time, or away from the screen. Sign in again. |
If you press Continue and nothing happens, the invisible check against automated sign-ins may have failed. Press Continue again; if it keeps failing, try a normal browser window rather than a private one, with no add-ons that block scripts.
Resetting your password
Ask for a link
On the sign-in page, under the form, press Reset your password. Enter your email and press Send verification link.
Open the email
The subject is Reset your TeachForge password. Press Choose a new password. The link works once and expires in one hour.
Choose the new password
Type it in New Password and again in Confirm Password, then press Reset Password, and sign in with it.
If you signed up with Google, you do not need a password: use Continue with Google on the sign-in page.
If you are asked to set your own password right after signing in, your account was made for you by an administrator. Choose a new password and carry on.
Your two-factor code
The code comes from the authenticator app on your phone and changes every few seconds. If it is refused, check the time on your phone is set automatically: a phone clock that has drifted gives codes the platform does not accept.
If you have lost the phone, choose Use a backup code instead and enter one of the backup codes you saved when you set it up. Several wrong codes in a row pause the step for a while; wait, then try again.
If you have neither the phone nor a backup code, write to us from the email address on your account. Two-factor authentication explains the setup.
An organisation's own address
Some schools and tutoring companies have their own web address for TeachForge. Its sign-in page is for that organisation's members only. If you see This sign-in page is for members of your organisation's name, followed by the address to use instead, you are a member of a different one, or of none: sign in at the address it names.
Still stuck
Use the contact form. You do not need to be signed in to use it. Write from the email address on your account, and copy the message the sign-in page shows word for word. Never send us your password: we will never ask for it.