Terms of Service

Last updated: April 13, 2025

Please read these terms and conditions carefully before using Our Service.

1. Introduction

Welcome to TeachForge.ai, a UK-based online education platform dedicated to providing tailored and incremental learning experiences. By accessing or using our services at https://www.teachforge.ai, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and TeachForge.ai. If you do not agree with any part of these terms, please do not use our platform.

2. Definitions

  • "We", "Us", "Our", "Company", "Platform": TeachForge.ai, its owners, affiliates, subsidiaries, and operators.
  • "User", "You", "Your": Any individual or entity accessing or using the Website or Services.
  • "Content": All text, graphics, videos, images, audio, data, software, and other materials available on or through the Website.
  • "Services": All educational services, tutoring sessions, learning materials, assessments, and other offerings provided through the Platform.
  • "Tutor": Any individual or entity providing educational services through our Platform.
  • "Student": Any individual receiving educational services through our Platform.
  • "Session": Any scheduled interactive learning engagement between a Tutor and a Student.

3. Eligibility and Registration

3.1 Age Requirements

You must be 13 years or older to use our platform. Users under 18 must obtain verifiable consent from a parent or legal guardian before using the Website or Services. We reserve the right to request proof of age or parental consent at any time.

3.2 Account Registration

Registration is required to access many features of our platform. By creating an account, you:

  • Agree to provide accurate, current, and complete information
  • Are responsible for maintaining the confidentiality of your login credentials
  • Accept responsibility for all activities occurring under your account
  • Will promptly notify us of any unauthorized use or security breaches
  • Will not share, transfer, or allow others to use your account

3.3 Account Types

We offer different account types for Students, Parents/Guardians, and Tutors, each with specific terms and requirements as detailed in our registration process.

4. Services and Payments

4.1 Service Description

TeachForge.ai provides online educational services including but not limited to:

  • Live one-to-one tutoring sessions
  • Group tutoring sessions
  • Pre-recorded educational content
  • Interactive learning materials and assessments
  • Educational resources and support

We make no guarantee regarding specific educational outcomes or results.

4.2 Service Availability

While we strive to provide uninterrupted service, we do not guarantee that the Services will be available at all times. We reserve the right to suspend, modify, or discontinue any aspect of the Services at any time.

4.3 Payment Terms

  • All fees are quoted in British Pounds (GBP) and are inclusive of applicable VAT
  • Payment is required in advance for all Services
  • You authorize us to charge the payment method you provide for all Services
  • All payment obligations are non-cancelable and fees paid are non-refundable except as expressly provided in these Terms

4.4 Pricing and Fee Changes

We reserve the right to change our prices at any time. Any price changes will be communicated to you and will apply to future Services only.

4.5 Refunds and Cancellations

  • Cancellations made more than 24 hours before a scheduled Session may receive a full refund or credit
  • Cancellations made less than 24 hours before a scheduled Session are not eligible for refunds
  • If a Tutor cancels or fails to attend a Session, the Student will receive a full refund or credit
  • Technical issues originating from our platform that prevent completion of a Session may qualify for partial refunds or credits at our discretion
  • Subscription plans and package purchases have specific refund terms as detailed at the time of purchase
  • We reserve the right to issue refunds or credits at our sole discretion

5. User Conduct and Content

5.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall not:

  • Engage in or promote any unlawful, abusive, discriminatory, or harmful behavior
  • Harass, bully, or intimidate any User or staff member
  • Impersonate another person or misrepresent your identity or affiliations
  • Upload or transmit malware, viruses, or any malicious code
  • Attempt to breach our security measures or gain unauthorized access to any part of the Platform
  • Conduct any activity that may impair or interfere with the operation, security, or integrity of the Website
  • Use automated systems or software to extract data from the Website ("screen scraping")
  • Engage in any activity that could damage our reputation or business interests

5.2 User Content

When you submit, upload, or share content on our Platform:

  • You retain ownership of your original content
  • You grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, and distribute your content in any media format for the purpose of providing and improving our Services
  • You represent that you have all necessary rights to grant this license
  • You are solely responsible for your content and any consequences of sharing it
  • We reserve the right to review, remove, or restrict any content that violates these Terms or that we deem inappropriate

5.3 Academic Integrity

Users agree to maintain high standards of academic integrity when using our Services. Prohibited conduct includes:

  • Submitting work completed by tutors as your own
  • Using our Services to complete graded assignments without proper attribution
  • Sharing exam questions or answers in violation of testing policies
  • Any form of cheating or academic dishonesty

6. Intellectual Property Rights

6.1 Our Intellectual Property

All Content provided through the Platform is owned by TeachForge.ai or its licensors and is protected under the Copyright, Designs and Patents Act 1988 and other applicable intellectual property laws. This includes but is not limited to:

  • The TeachForge.ai name, logo, and branding
  • Website design, layout, and interface
  • Educational materials and methodology
  • Software and technology underlying the Services

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services and Content for personal, non-commercial educational purposes only. You may not:

  • Copy, modify, create derivative works, reverse engineer, decompile, or disassemble any aspect of the Platform
  • Remove, alter, or obscure any copyright, trademark, or other proprietary notices
  • Sell, license, distribute, or commercially exploit the Content
  • Use the Content in any manner that infringes the intellectual property rights of any party

6.3 Copyright Infringement

If you believe that your copyrighted work has been used in a way that constitutes copyright infringement, please notify us with the following information:

  • A description of the copyrighted work you claim has been infringed
  • A description of where the allegedly infringing material is located on our Platform
  • Your contact information
  • A statement by you that you have a good faith belief that the disputed use is not authorized
  • A statement, made under penalty of perjury, that the information in your notice is accurate
  • Your physical or electronic signature

contact: [email protected]

7. Disclaimers and Limitation of Liability

7.1 No Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TEACHFORGE.AI AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS
  • THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
  • THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE
  • THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS
  • ANY ERRORS IN THE SERVICES WILL BE CORRECTED

7.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TEACHFORGE.AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES
  • ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
  • ANY CONTENT OBTAINED FROM THE SERVICES
  • UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

OUR TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO TEACHFORGE.AI FOR USE OF THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.

THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN TEACHFORGE.AI AND YOU.

7.3 Educational Advice

Any educational advice, materials, or assessments provided through our Platform are for informational purposes only. They do not constitute formal academic or professional advice. Users should consult with appropriate educational institutions or professionals for specific guidance.

7.4 Third-Party Links and Content

Our Services may contain links to third-party websites or content. We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or services.

7.5 Indemnification

You agree to defend, indemnify, and hold harmless TeachForge.ai, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

8. Term and Termination

8.1 Term

These Terms shall remain in full force and effect while you use the Services or maintain an account with us.

8.2 Termination by You

You may terminate your account at any time by following the instructions on our Website or by contacting us. Termination of your account does not relieve you of any payment obligations incurred prior to termination.

8.3 Termination by Us

We reserve the right, without notice and in our sole discretion, to terminate your access to and use of the Services, including:

  • For breach of these Terms
  • For fraudulent, abusive, or illegal conduct
  • If we believe your actions may cause legal liability for you, other users, or TeachForge.ai
  • For prolonged inactivity of your account
  • For any other reason we determine appropriate

8.4 Effect of Termination

Upon termination:

  • All licenses and rights granted to you under these Terms will immediately cease
  • You must cease all use of the Services
  • Any fees paid are non-refundable unless expressly stated otherwise
  • Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability

9. Disputes and Governing Law

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

9.2 Dispute Resolution

Any dispute arising from or relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales. Before pursuing formal legal action, we strongly encourage you to first contact us directly to seek a resolution.

9.3 Informal Resolution Process

If you have a complaint or dispute, please contact us at [email protected]. We will attempt to resolve the matter within 30 days of receiving your complaint.

9.4 Injunctive Relief

Notwithstanding the foregoing, TeachForge.ai may seek injunctive or other equitable relief to protect its intellectual property rights and confidential information in any court of competent jurisdiction.

9.5 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND TEACHFORGE.AI EACH WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

10. Additional Provisions

10.1 Entire Agreement

These Terms, together with our Privacy Policy, Safeguarding Statement, and any other legal notices published by TeachForge.ai on the Services, constitute the entire agreement between you and TeachForge.ai concerning your use of the Services.

10.2 Waiver and Severability

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.3 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt to assign or transfer these Terms without such consent will be null and void. We may assign these Terms without restriction.

10.4 Notices

All notices to users may be made via email, regular mail, or through posting notices on the Website. Notices to us should be sent to the contact information provided below.

10.5 Force Majeure

We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, or technological failures.

10.6 Updates and Amendments

We may update these Terms from time to time at our sole discretion. All changes will be posted on this page with a revised effective date. We will provide reasonable notice of any material changes through the Website or by sending you an email. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.

10.7 Relationship of Parties

Nothing in these Terms shall be construed as creating an employer-employee relationship, partnership, agency, or joint venture between you and TeachForge.ai. Independent Tutors are not employees of TeachForge.ai but are independent contractors.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us via:

  • Email: [email protected]
  • Address: 186 Watson Heights, Chelmsford, CM11AP, United Kingdom
  • Phone: +44 1245 261144