This policy explains how to cancel, when you are entitled to money back, and how quickly you get it. It sits alongside our Terms of Service. In this policy, "we" means the company named under Company details at the end of this page, which runs TeachForge.ai. Nothing here removes rights the law gives you — where your local law is more generous, your local law wins.

1. Who sells you the subscription

Paddle is our merchant of record. That means Paddle is the seller for your purchase, handles the payment and the tax, and is who actually issues any refund. You deal with us for everything about your account and this policy; the money moves through Paddle on our instruction. Paddle's own terms apply to the payment itself.

2. Cancelling at any time

You can cancel whenever you like, from Account → Subscription. There is no cancellation fee, no notice period, and nothing to phone about.

Cancelling stops the next renewal. You keep everything you have paid for until the end of the current billing period — we do not cut you off the moment you cancel.

Your work is not deleted when you cancel. Content above the free plan's storage limit becomes read-only rather than being removed, and you can free up space or subscribe again to make it editable. Classes, students, attempts and mark schemes are never removed automatically, because a school may be required to keep them.

3. The 14-day right to change your mind

If you are a consumer buying at a distance, you have 14 days from the day you subscribe to cancel and get your money back, without giving a reason. This is your right under the Estonian Law of Obligations Act, which implements Directive 2011/83/EU across the European Union, and under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if you live in the United Kingdom. Many other countries give a similar right, and we apply the more generous of the two.

The period runs to the end of the fourteenth day, not to the hour you subscribed.

How much you get back

Situation	What you get back
You cancel inside 14 days and did not ask us to start your subscription straight away	Everything you paid, however much of the period has passed
You cancel inside 14 days and did ask us to start straight away	The first time, everything you paid. If you have already had a full refund from us, everything you paid less a proportionate amount for the days you had access. We round in your favour
You cancel after 14 days	No automatic refund. You keep access to the end of the period you paid for, and you can still ask — see section 5

When you subscribe we ask whether you want your subscription to start straight away. Your plan starts as soon as you pay, whatever you answer. Saying yes does not give up your right to cancel; it matters only if you change your mind after already having a full refund from us, when it lets us charge for the days you have used. If we have no record of you asking, we refund the lot.

The first full refund is once per person. Purchases on the same account or with the same email address count as the same person. So does a payment card that has already had a full refund under another email address: we then look at the request ourselves rather than refusing it. To recognise a card we use only its type, last four digits and expiry date.

When we refund the whole payment, or the unused days after your one full refund, your plan ends and your account moves to the free plan. If we agree a smaller refund, your plan continues to the end of the period you paid for and does not renew. What happens to your work is set out in section 2.

Renewals

A renewal continues your existing subscription rather than starting a new one, so it does not open a fresh 14-day period. You can still cancel at any time and keep access until the end of the period you have paid for.

Before an annual plan renews, we email you the amount and the renewal date with a one-click way to cancel. On a monthly plan we send the same reminder every six months.

Business and organisation purchases

The 14-day right belongs to consumers. Schools, trusts, universities, tutoring companies and other organisations buying for their business do not have it by law. We give them the same 14 days by choice: the first refund is everything you paid, and a later one is everything you paid less a proportionate amount for the days you had access. Organisation agreements can set their own terms — ask us before you buy if this matters to you.

4. How to cancel and claim your refund

1. Go to Account → Subscription. The page tells you whether you are inside the 14-day period and, if so, exactly what you would get back before you commit to anything.
2. Choose Cancel and request a refund. This cancels your subscription and raises the refund in one step, so you never have to do both.
3. Or write to hello@teachforge.ai with a clear statement that you are cancelling. Any clear statement works — you do not have to use a form or our wording.

We refund within 14 days of being told you are cancelling, using the same payment method you paid with, at no cost to you.

5. Outside the 14 days

Write to hello@teachforge.ai and tell us what happened. We refund where something has gone wrong at our end — a duplicate charge, a service failure, or a plan that did not work as described. Outside the statutory period a refund is at our discretion, and we will tell you which applies to your case.

Separately, if the service is not as described, not fit for purpose, or not supplied with reasonable care and skill, you have remedies under the Estonian Law of Obligations Act, under the Consumer Rights Act 2015 if you live in the United Kingdom, and under equivalent law elsewhere. Those rights are not limited by this policy and do not expire after 14 days.

6. AI credits and one-off purchases

We do not currently sell AI credits or any other one-off purchase. Everything you can buy on our website is a subscription, covered by the sections above.

7. Free plans, vouchers and organisation licences

There is nothing to refund on a free plan. Vouchers and credit codes are not exchangeable for cash. Organisation licences invoiced offline are covered by the terms of that invoice or agreement rather than this policy.

8. Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback is slower than a refund from us. When your bank raises one, your paid plan ends and your account moves to the free plan; the account itself stays open.

9. Getting in touch

Cancellations and refunds: hello@teachforge.ai
Anything you would rather put formally: legal@teachforge.ai
Our registered company name, number and registered office are on our company details page.

If we cannot resolve a complaint between us, consumers in Estonia may apply to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority (TTJA, ttja.ee); consumers elsewhere in the EU may contact their European Consumer Centre; and consumers in the United Kingdom may contact Citizens Advice. The European Commission's online dispute resolution platform closed in July 2025 and is no longer available.

This policy is written in English. Translations are provided for convenience; if a translation and the English version differ, the English version prevails.