Account, Billing & Settings
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Account, Billing & Settings / Cancelling
Cancelling, refunds and reactivating
Stopping a subscription, and what you get back if you are quick.
Cancelled is not ended. You keep access until the period runs out.
What cancelling does
Cancel Subscription on your Subscription tab opens a dialog headed Cancel Subscription?. It explains the ordinary case: the subscription stays active until the end of the current billing period, and after that the account reverts to the Free plan. You can reactivate at any time before it expires.
So cancelling does not cut you off. Your card stops being charged and your access continues to the date you have already paid for, which is shown on the card as when it renews.
While cancelled and not yet expired, the card carries a notice saying the subscription has been cancelled and will end on that date, and Reactivate undoes it.
If you are inside the refund window
The dialog checks whether a refund applies, saying so while it does. If you are inside the window, it tells you when the window ends and offers one of two things.
| Case | What you are offered |
|---|---|
| Automatic | Cancel now and the amount is refunded automatically, with the plan ending when the refund is issued. The button names the amount. |
| Reviewed | Cancel and ask for a refund of the amount; a member of the team reviews it. |
Alongside either sits Cancel at the end of the period, which is the ordinary cancellation with no refund and access until the date you paid for.
The refund path ends your plan when the refund is issued rather than at the end of the period. That is the trade: money back sooner, access gone sooner. If you have a class mid-way through something, the end-of-period option is usually the better one.
Where the period comes from
The length of the refund window is set by the published refund and cancellation policy, which is the document you accepted at checkout and the one that governs. This article deliberately does not repeat the number, because a figure copied into a second place is a figure that eventually disagrees with itself.
The dialog always shows the actual date your window ends, which is the reliable answer for your subscription.
Before you cancel
- Export anything you want to keep, from the Security tab.
- Check your storage against the Free allowance — see Storage, My Files and retention.
- Remember that class rosters, learner records, marks and mark schemes are never removed automatically, whatever your plan.
Cancelling is not deleting. Your account and its content remain; the tier changes. Closing the account entirely is a different action on a different tab.