Account, Billing & Settings
TeachFORGE.ai
Account, Billing & Settings / Checkout
Checkout and payment
What happens between choosing a plan and having it.
Paddle takes the payment. TeachForge never sees the card.
Who takes the payment
Subscription payments go through Paddle, described on the page as our authorised reseller. TeachForge does not handle or store your card details.
The order summary shows the price with a note that all prices include VAT and your local tax is calculated at checkout, and a yearly plan shows what it works out at per month.
The legal gate
A tickbox accepts the Terms of Service, the Privacy Policy and the Refund & Cancellation Policy. It is required, and the payment button stays locked until it is ticked — the page says to accept the terms above to unlock secure payment.
A second, optional tick asks whether to start your subscription straight away. Its note explains what it changes: your first refund inside the cooling-off period is the whole payment, and after that only the days you have used are charged.
That optional tick is about your statutory right to change your mind. Your plan starts as soon as you pay, ticked or not, and your first refund inside the cooling-off period is the whole payment either way. The tick matters only after that: if you have already had a full refund and you ticked it, a later refund covers only the days you have not used. Neither is a trap, and the exact period comes from the published refund and cancellation policy rather than from here.
The messages you may see
| Message | Means |
|---|---|
| Preparing secure checkout… | Normal. The payment window is opening. |
| Open the payment page | The window did not open, usually a pop-up blocker. Press it. |
| The payment window was closed before the purchase completed | Nothing was charged. Reopen it. |
| The payment was declined | Check the card, or try another. |
| Payment received — setting up your plan… | Done. The account is being upgraded. |
Returning from a successful payment, your profile confirms it and the plan is live. A cancelled payment says so and invites you to try again whenever you are ready.
After you pay
The success page welcomes you to the plan, says your receipt is on its way by email, and offers Manage your subscription alongside four places to start: a live whiteboard, saving your work, Quest Ladder and the Virtual Lab.
Receipts and invoices live on your Subscription tab from then on.