Account, Billing & Settings
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Account, Billing & Settings / Billing
Billing portal, invoices and billing address
The money side of the account, after the first payment.
Receipts here. Card details with the provider.
Manage Billing
The Billing & Payment card explains what it is for: manage your payment method, billing details and receipts through your secure billing portal. Manage Billing opens it.
A line says which provider handles this subscription — Stripe or Paddle. Most subscriptions are Paddle; Stripe remains for some older subscriptions.
With no card yet the card says No payment method on file and points at upgrading, since there is nothing to manage until there is a subscription.
Invoice History
A table of Date, Invoice, Amount, Status and Period, with a PDF link on each row. Empty, it says there are no invoices yet, and on Free adds that they will appear once you upgrade.
The PDF is the document to send a finance office. It is also the fastest way to answer when a subscription was actually charged, which the renewal date alone does not tell you.
Billing address
Fields for Address line 1 and 2, City, County / region, Postcode and Country (ISO code), saved with Save billing address.
Its hint explains why it exists: it is used for regional pricing and tax, and Paddle may overwrite it at checkout.
That last clause is worth expecting. What you enter here can be replaced by what you enter at checkout, because the payment provider's record is the one the tax is calculated from. If the two disagree after a purchase, the checkout one won.
Organisation accounts
Where an organisation covers you, this card reads that you are covered by it and billed by invoice. There is no portal and no card, because the money is handled at the organisation level.
The questions a finance office asks
| Asked | Where the answer is |
|---|---|
| A VAT invoice | The PDF on each Invoice History row |
| Who the payment went to | Paddle, named on the checkout page as the authorised reseller |
| When we were charged, exactly | The invoice date, not the renewal date on the plan card |
| Change the address on future invoices | The billing address fields, though checkout can overwrite them |
| Change the card | Manage Billing, in the provider's own portal |
For an institution buying several subscriptions, the answer to most of these is different: an organisation is billed by invoice centrally and none of this card applies. That is usually the better arrangement once more than two or three people are involved.