Account, Billing & Settings
TeachFORGE.ai
Account, Billing & Settings / Your data
Download your data, erase content, delete your account
Getting a copy of your data, clearing your content, or closing the account for good.
Erase keeps the account. Delete does not. Both are permanent.
Three different things
| Action | Account survives | Reversible |
|---|---|---|
| Download my data | Yes | Nothing to reverse |
| Erase my content | Yes | No |
| Delete my account and data | No | Within a 24-hour grace period |
The section that holds the first two is about downloading or erasing your content, and states the alternative plainly: export a portable copy of your account data, or erase your stored content without closing the account. It also shows your data region and how much is stored.
Download my data
Starting an export says so — the export has started, try downloading in a moment — and Download ready archive fetches it once it is built. Asking too early says the export is not ready yet, which is information rather than a failure.
Do this before either of the destructive actions, and before you cancel a subscription you may not renew.
Erase my content
The dialog is headed Erase stored content? and says what goes: this removes your private files, boards and uploads. Your account stays open. This cannot be undone.
Private is the operative word. Content you have shared to the community catalogue is a platform-owned copy that other classrooms rely on, and it is not removed by this. That is by design rather than an oversight.
Two ways to delete the account
There are two, on different tabs, and they behave differently.
Security tab — Delete my account and data
Permanently deletes your account, whiteboards, files and personal data after a 24-hour grace period. Billing records may be anonymised rather than deleted. It is scheduled, shows the date, and Cancel deletion stops it within the window.
Password Reset tab — Delete Account
Immediate. It asks you to type confirm and enter your password, and says the action is permanent and irreversible.
Use the scheduled one. The grace period exists for the morning after, and cancelling is one button. The immediate path has no such window.
Both keep the community content rule and the billing-record rule. Neither can un-share something you gave to the catalogue.