Account, Billing & Settings
TeachFORGE.ai
Account, Billing & Settings / Changing plan
Upgrading and downgrading
Switching plans, and what the dialog is telling you about the cost.
Both directions take effect immediately. The money is prorated.
Where to switch
From your Subscription tab, Upgrade Plan on Free or Change Plan on a paid tier takes you to the plans page. You can also start from the plans page directly.
Your current tier is marked Current plan and the others offer to switch.
What the dialog says
Confirming opens Upgrade to …? or Downgrade to …?, showing what you are switching from and to, the new price per cycle, and one of two notes.
| Direction | The note |
|---|---|
| Upgrade | Your new plan starts immediately, and a prorated charge is applied for the remainder of your current billing period. |
| Downgrade | Your plan changes immediately, and you receive a prorated credit for the remainder of your current billing period. |
Both take effect at once rather than at the next renewal, which is worth knowing in both directions: an upgrade is usable straight away, and a downgrade removes access straight away.
Before you downgrade
Check your storage first. Dropping to a tier with less cloud storage puts you over your allowance, and the retention rule then applies to your boards. Storage, My Files and retention explains what it removes and what it never touches.
- Dropping below Quest means no classes and no analytics. The data is not deleted, but you cannot reach it.
- Dropping below Standard means no bring-your-own AI; Copy Prompt keeps working on every plan.
- Class rosters, learner records, marks and mark schemes are never removed automatically, whatever your plan.
If an organisation covers you
You cannot switch. The plans page says your account is covered by the organisation and billed by invoice, and checkout is not available. Changing the tier is a conversation with your organisation administrator.