Account, Billing & Settings
TeachFORGE.ai
Account, Billing & Settings knowledge base
Account, billing and settings
Everything about your own account rather than your teaching: the profile, the plan, the payments and your own AI.
One page, six tabs, and the one that is easy to miss.
Where it is
Your account lives at Profile, reached from the avatar in the top bar or from the sidebar. It has six tabs, and which you see depends on your plan.
| Tab | Holds | Who sees it |
|---|---|---|
| Profile | Your picture, your account details, author credit, whiteboard branding | Everyone |
| Subscription | Your plan, billing, invoices, cancelling | Everyone |
| Security | Two-factor, devices, password, data export and deletion | Everyone |
| Password Reset | The emailed reset link, and a second delete-account path | Everyone |
| Language | Your display language and collaborator languages | Everyone |
| My AI Endpoints | Your own GPU and your own provider key | Standard and above |
The last one is the tab people do not know exists. It is where you connect your own AI: your own GPU, or a provider key you already pay for. TeachForge sells no AI credits, so these two and Copy Prompt are the only ways AI runs. On Free the tab is not shown, and asking for it lands you back on Profile.
Getting to a tab directly
Each tab is addressable, so a link can go straight to one. That is also how the platform sends you somewhere: when two-factor authentication is required and you have not set it up, every teacher page redirects you to the Security tab with a note saying it is required.
Everything in this section
Your profile
- Profile detailsYour picture, your account details, and your author credit.
- Whiteboard brandingOne logo across every board you teach from.
- Display languageYour interface language, and collaborator languages.
- Data region and organisationWhat those two rows on your profile mean.
Security
- Two-factor authenticationSetting it up, backup codes, and when it is required.
- Registered devicesThe limit, and removing one.
- Changing and resetting your passwordTwo routes, and the policy.
- Download, erase and deleteThree different things, two of them permanent.
- Security alertsWhat a warning banner means.
Plan and billing
- PlansWhat the four tiers actually unlock.
- Upgrading and downgradingWhat happens to your money mid-period.
- Checkout and paymentPaying, and what each status message means.
- Billing portal, invoices and addressReceipts, payment method and tax details.
- Cancelling and refundsThe cooling-off window, and reactivating.
- Vouchers and discountsCodes, and the education discount.
- Storage, My Files and retentionWhat counts, and what is never removed.
Your own AI, and organisations
- AI credits: there are none to buyWhy there is no AI balance, and the three ways you use AI instead.
- Connect your own GPUFree generation on your own hardware.
- Use your own provider keyOpenAI, Anthropic or Gemini, billed by them.
- The same prompt everywhereThree ways to run it, compared.
- When an organisation covers your accountSeats, policy and invoice billing.
- The organisation admin portalWhat an administrator manages.
What is not on this page
Three things people look for here and will not find, each because it lives with the thing it belongs to.
| Looking for | It is in |
|---|---|
| Your files and how much space they use | My Files in the sidebar, with the storage bar on Subscription |
| Anything about a class or a learner | The Classes area. Learner passwords and links are on the class roster, never here |
| Notification preferences, a timezone, a second sign-in method other than an authenticator app | Nowhere — the platform has none of these |
The last row is worth stating plainly rather than leaving you hunting. There are no notification settings, no timezone field, no passkeys and no sign-in code by email or text message. Two-factor is an authenticator app and backup codes.